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Preferred Medical Systems is committed to providing the friendliest, most responsive support in the industry.

50

Years of combined
customer experience

Service Team

With over 50 years of combined service experience, our Service Team is well equipped for any task. They are constantly improving to provide you with the best support possible.

 

24/7

Customer Service

Customer Service

Our friendly customer service staff is standing by 24/7 to assist you with any concern that may arise. Our receptionists are trained to connect you quickly and correctly with a solution and field service engineer will be onsite within one business day.

 

36

Locations

Locations

Our Service Providers are in 36 locations throughout the country with over 40 trained engineers who all stand ready to help with any request you might have.

 
service locations

What's Included in Our Plans

Preventative
Maintenance

INCLUDED IN EVERY PLAN

Annual Inspection, Calibration, Clean Air Filters & Inside chassis, Verification of the System Performance & Operability.


Service Scheduled Weekdays: 8am-5pm, Excludes Holidays


Parts and Labor: 20% Discount on any Service Call


Maintenance services provided by Samsung/Medison Factory Trained Service Engineer

Quality Plan

INCLUDES PREVENTATIVE MAINTENANCE

Console Parts & Labor (Up to 3 Service Calls/Year)


1 Transducer Exchange Per Year


Field Engineer On Site Within 6 Hours


Labor And Parts: 30% Discount (After 3 Calls/year)


Loaner System For Outages Over 72 Hours

Premium Plan

INCLUDES THE QUALITY PLAN

Unlimited Parts/Labor


Unlimited Transducer Exchange For Normal Failure


1 Transducer Exchange For Accidental Failure Per Year


Field Engineer onsite within 6 hours


Priority Parts Delivery / Locally Warehoused Parts