Years of combined
With over 50 years of combined service experience, our Service Team is well equipped for any task. They are constantly improving to provide you with the best support possible.
Our friendly customer service staff is standing by 24/7 to assist you with any concern that may arise. Our receptionists are trained to connect you quickly and correctly with a solution and field service engineer will be onsite within one business day.
Our Service Providers are in 36 locations throughout the country with over 40 trained engineers who all stand ready to help with any request you might have.
What's Included in Our Plans
INCLUDED IN EVERY PLAN
Annual Inspection, Calibration, Clean Air Filters & Inside chassis, Verification of the System Performance & Operability.
Service Scheduled Weekdays: 8am-5pm, Excludes Holidays
Parts and Labor: 20% Discount on any Service Call
Maintenance services provided by Samsung/Medison Factory Trained Service Engineer
INCLUDES PREVENTATIVE MAINTENANCE
Console Parts & Labor (Up to 3 Service Calls/Year)
1 Transducer Exchange Per Year
Field Engineer On Site Within 6 Hours
Labor And Parts: 30% Discount (After 3 Calls/year)
Loaner System For Outages Over 72 Hours
INCLUDES THE QUALITY PLAN
Unlimited Transducer Exchange For Normal Failure
1 Transducer Exchange For Accidental Failure Per Year
Field Engineer onsite within 6 hours
Priority Parts Delivery / Locally Warehoused Parts